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Rating The Big Name Corporate Food Raters For 2004:
0 Stars
If you have been reading my articles on any type of a
consistent basis, you probably concluded, justifiably,
that my ego is not small. However, I am not so
overconfident that I believe that as a food oriented person, you will only
consult FrankAboutFood.com when making all of your dining decisions.
I would guess that most of you have on occasion checked
out Zagat (even some of my best friends continue to rely on that
ubiquitous pamphlet) and if you travel to Europe you probably bought and
referred to the more famous Red Guide Michelin. (Just by
coincidence Zagat, amazingly, is almost the same color.) Or, perhaps you
chose the more detailed Gault-Millau.
I am not going to rate
AAA, Fodor or Frommer, because while these three might be able to
guide you to the best Motel 6, their food reviews are rarely updated. It is
apparent that much of their stuff hasn’t changed in 5-10 years. They just do
not review nearly as often as the first group. Further, their guide books
are oriented toward tourist sites and lodging, while dining is somewhat of
an afterthought.
However, in a remarkable coincidence all three of the
first mentioned big food guide names have hit the headlines within the last
6 months. In each case, the findings were to varying degrees, scandalous.
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Let’s deal with the biggest name first, Michelin.
Profit was not an issue. It is still published by the same company that
makes the tires. The guide was created originally as a public relations tool
designed to appeal to Europeans who usually vacation by auto because of
the small distances between tourist attractions even in different countries
and for a long time have been more sophisticated about food than Americans. .
A few years ago, the latest Michelin scion took over
and decreed that ALL Michelin divisions must be operated at a profit
including the venerable Guide Michelin. Since the guide was losing money,
that obviously meant cutting down on the number of reviewers. Since France
also went on a 35 hour work week, that now meant that the actual time spent
critiquing restaurants might be reduced by 50% |

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A long time Michelin food reviewer apparently shocked by the sudden
reduction in the quality of information being provided, quit in rebellion
and then decided to write a tell-all book. One cannot deny, however that
enrichment may have also been a motive since it was rumored that he
told Michelin, he would not write the book if he was paid a fee of $350
thousand prox.
Michelin refused to pay. However, as of now
they have NOT directly directly addressed any of the allegations in the book which if
accurate are rather shocking.
If one computes out the number of admitted Michelin
reviewers with the number of restaurants they claim to cover in Europe, one
comes to the conclusion that reviewers would have to visit and dine at 4
restaurants in a 7 hour afternoon and evening. |

Michelin
Editor-in-Chief Derek Brown
Would You Take Dining Advice From This Guy?
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Not only do the logistics seem impossible but the food
capacity required for the job would require recruiting the entire Sumo
wrestling population of Japan. In addition to the language barrier, those
guys would quickly have their cover blown.
Under some pressure, Guide Michelin’s head man, Derek Brown, an
Englishman (so what does he really know about food?) admitted that perhaps
all the restaurants in the Guide were not visited each year
although the book is issued yearly and implies that all the restaurants
are reviewed and a new issue is necessary.
There is, of course, that yearly ritual of
expectancy about the dropping of and adding of stars!!. |
| As it turns out that really doesn’t happen very often
and in fact appears not even to be based on the regional reviewers timely
reports. An elite group at the top similar to a corporate board of directors
( We know about those guys) makes the final important rating decisions which
amazingly appear to be based on interlocking relationships and heavy
lobbying rather tan current information. The big Parisian names
never seem to lose their 3 stars and very few deserving new
restaurants get into the elite ranks. |
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The only apparent move by Michelin into the 21st Century is that
they are beginning to understand that there is more to food than just French.
Thus some recognition is being given to Asian Fusion and other cutting edge
food adventures.
One should however, consider that it is easy to spend
up to $500 for dinner for two in Europe. Thus it is certainly worth the $15
prox Michelin investment ( they also rate lodging) as long as you realize now that the Guide is really just
that, only a guide and should no longer be looked upon as “The Final
Answer”. It, in fact may have lost a couple of stars.
There is, of course that better and cost free choice.
But the mere fact that you are reading this now indicates you know about
that choice. As you should know, FrankAboutFood responds
immediately to queries about dining worldwide but especially in New
York, Chicago, San Francisco, Monterey-Carmel, Las Vegas, Newport and
Palm Springs.
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The current scheme of the Zagat Survey may be even more
deceptive. They essentially employ no professional food experts
except for perhaps one local yearly preface writer to give the pamphlet some
stature. He may even supervise what is essentially a popularity contest
rated by amateurs.
Further, from what I have observed, there are serious questions
about the culinary competence of Mr. And Mrs. Zagat. Their real
expertise is as great
promoters and collectors of suspect statistical data. They have cleverly turned the famous Tom Sawyer- fence painting
episode into a multi million dollar no employee cost business.
You see, they pay no one for the information. At a wide
range of restaurant locations, they encourage pseudo and perhaps dedicated
foodies to vote on the restaurants they have visited. In fact diners can vote on restaurants that
they haven’t visited since no one vetts or confirms any
of the information sent in to Zagats. They accept and encourage all write-ins at face
value. The more the merrier. |

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Ratings are made on a 1,2,3 basis each for food, ambience and service. Zagats
then runs the data through a computer. (An energetic high school senior with
a $500 e-Machine from Fry’s could easily do the job in about 2 days). They
then multiply the ending average by 10 to give the whole thing an upper end
look. That’s the hard part. Now restaurants can get scores in the high 20s
along with the implication that there is a telling differentiation in 3 or 4 point spreads.
By now, you have figured it out. The folks that cook
and serve all that food in Southern California are not all from farms in
Iowa. Many of them now go on campaigns encouraging their steady
customers to vote. They provide patrons with ballots and in many occasions
bombard patrons via mailing lists or e- mail.
Since the total vote for Los Angeles is between 6-8000,
you can see it doesn’t take much to stuff the ballot box. In an extreme
example, an obscure restaurant in Long Beach made it into the vaunted top
10. On the other hand most of the truly fine dining spots in Los Angeles
have commented with scorn about Zagat’s and will not stoop to getting into
the lobbying or vote buying business.
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Perhaps a very telling local example is that the restaurant
most sophisticated diners think is clearly the best in Ventura County did not get a nod. Yet the heavy attitude,
overpriced Saddlepeak Lodge, that
turns chefs over faster than Brittney Spears announces a new bedmate is
ranked up there very close to Patina, Valentino’s, Chinois,Matsuhisa and
Spago.
When interviewed, Zagat’s execs indicated that they did
nothing and would do nothing to prevent the obvious ballot box stuffing. In
fact they sort of implied that they enjoyed it since the Zagat name was
placed before the public with again no cost to them. It results in more
books being sold. They seem to blatantly make it clear that they are in the profit not the
accuracy business.
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Again, considering the current cost of dinner for two
and a bottle of wine the few bucks
for Zagat may be worthwhile. However you will find little information re the
Conejo or Ventura County nor even the "Dreaded Valley".
Again there is that obvious better and free choice.
But you know about that.
Finally, there is Gault-Millau. They are in fact
very professional. They can be relied upon and take themselves seriously
.That is the problem. Perhaps they take themselves too seriously . As a
result they tout many restaurants in Europe where the service is so tight
and stiff
that plates slip out of nerve drenched waiters hands. That virus has
now invaded a few restaurants in this country, notably in the Bay Area,
Chicago and New York but Los Angeles seems to have escaped. Here
Valentino’s, Bastide, Spago, Pinot Bistro and Joe’s all deliver exciting high
quality cutting edge dining without a hint of “Attitude”.
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Dining out is more than just finding an expensive
restaurant and putting $100 per oz. Beluga caviar on your tongue. It should be a pleasant,
enjoyable relaxed experience. Gault Millau has made it so serious that that a famous
French 3 star chef committed suicide over a potential rating drop from 19 to
17. You can only get 20 pts. Max from them as opposed to 30 from Zagat.
Of course, you have again figured out the final punch
line. The obvious overall guidance choice any where in the world, but
especially in the United States and very especially in California is yours
free.
Remember FrankAboutFood.com has only two trained-veteran-competent-
value oriented employees and accepts no lobbying and doesn’t sell books.
These multi faceted raters are expert on Chinese, Japanese, Thai, Italian,
French, Mexican, California Fusion dining, ambience and especially value.
Of most importance, of course is the fact that we have absolutely
dined in every restaurant that we review or recommend. It now seems
obvious that neither MIchelin nor and especially Zagat can make that
claim. Test us via
e- mail. We will respond in 24 hours.... and THAT'S the truth!!!! |
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